When you visit the website and browse through it, our web server collects information about your visit, not necessarily about you personally. We gather and monitor statistics such as, for example:
– the number of people who visit the website;
– the date and time of visits;
– the number of pages viewed;
– the amount of time spent on the website;
– the most popular sections of the website
Having access to statistics like how many people visit the website, which sections of the website are most popular with our visitors and the length of time visitors spend browsing the site is of enormous benefit to us in understanding our visitors needs and improving the service we provide to you.
The information we collect is completely anonymous and we make no attempts to identify visitors to our site. We only ask for personal information from which you can be identified where you request a service from us and the information is required for particular purposes e.g. applying online for a loan or to register for online banking. Examples of details that may be sought include your name, address, e-mail address, etc.
All information provided to us by you will be treated with the utmost confidentiality in accordance with all applicable legislative and regulatory standards such as the Data Protection Acts. If you ever decide that you no longer wish us to keep or use information or you want the information to be revised or updated, please feel free to contact us. We will remove or amend the information as appropriate in accordance with applicable legislative and regulatory requirements.
Tralee Credit Union will not divulge member information to a third party unless we have received member authorisation or we are required to do so by law. TCU understands how important the security and confidentiality of your information is to you. Keeping member information secure is a top priority for us. Our goal is to protect your information on the Internet in the same way as we would over the phone, in branch or at our ATMs. However, as electronic communications are open to fraud, Tralee Credit Union cannot guarantee the privacy or confidentiality of information relating to you passing over the Internet.
Tralee Credit Union will never request personal information from you by e-mail. Never respond to an e-mail you suspect may be fraudulent. If you have any concerns please call into a branch or contact TCU on 066 712 2373
Under the Data Protection Acts you have the right of access, subject to certain exemptions, to personal information we hold about you on our records on payment of a nominal fee (currently €6.35).
You can exercise this right by writing to Tralee Credit Union, 45-47 Ashe Street, Tralee, Co. Kerry. If anything is inaccurate or incorrect, please let us know and we will correct it. There is no fee for this.